Complaints Policy

FGLP is committed to dealing with all complaints promptly, fairly, openly and respectfully. You will not be charged for the investigation of any complaint.

Please let us know if you have any special requirements that we should consider when recording and responding to your complaint.

A copy of our complaints handling policy is available upon request. If you are not satisfied with how we have dealt with your complaint, you have the right to refer your complaint to the Legal Ombudsman. You can write to the Legal Ombudsman at PO Box 15870, Birmingham, B30 9EB, or contact the Ombudsman by email ( or phone (0300 555 0333). You can also complain to the SRA.

Avoiding Fraud

Please be aware that many cases of fraud include impersonations of law firms. For our part we will never call you asking for your bank details. More information on how to avoid fraud can be found on the Take Five website.